Proline Marine Outboards Refund Policy

Your satisfaction with our products and services is our top priority at Proline Marine Outboards. We strive to provide you with exceptional outboard engines and a seamless shopping experience. In the event that you encounter any issues related to your purchase, we have formulated a clear and fair Refund Policy. Please review the details below to understand how we handle refunds.

1. Damaged or Defective Products

If you receive a product that is damaged or defective, we apologize for any inconvenience caused. Please follow these steps for a prompt resolution:

  • Notify Us: Contact our customer support team within 10 days of receiving the damaged or defective product. You can reach us on our live chat or via email at sales@prolinemarineoutboards.com.
  • Provide Details: Share details about the damage or defect, and if possible, include photographs for our records.
  • Return Instructions: We will provide you with instructions on returning the damaged or defective product. Please do not return the item without receiving confirmation from our customer support team.
  • Refund or Replacement: Once we receive and inspect the returned item, we will process your refund or send you a replacement, depending on your preference and product availability.

2. Shipping Errors

If there is an error in the shipping process, such as receiving the wrong item, please follow these steps:

  • Contact Us Immediately: Notify our customer support team within 3 days of receiving the incorrect item.
  • Return Instructions: We will provide instructions for returning the incorrect item. Please wait for confirmation from our team before sending the product back.
  • Refund or Reshipment: Upon receiving the returned item, we will process a refund or arrange for the correct item to be shipped, depending on your preference and product availability.

3. Cancellations Before Shipping

If you decide to cancel your order before it has been shipped, please contact us as soon as possible. We will make every effort to accommodate your request. If the order has not been shipped, we will process a full refund.

4. Refunds for Other Reasons

For reasons other than damaged, defective products, or shipping errors, such as change of mind, we handle refunds as follows:

  • Contact Us: Notify our customer support team within 30 days of receiving the product.
  • Return Shipping: You may be responsible for return shipping costs.
  • Item Condition: The returned item must be in its original condition, unused, and in the original packaging.
  • Refund Processing: Once we receive and inspect the returned item, we will process the refund, minus any applicable shipping costs.

5. Refund Processing Time

Refunds will be processed within 5 business days after we receive and inspect the returned item. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

6. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team on our live chat.

At Proline Marine Outboards, we are committed to ensuring that you are satisfied with your purchase. Our Refund Policy is designed to be fair, transparent, and accommodating to your needs.

Thank you for choosing Proline Marine Outboards for your marine engine needs.